Terms and conditions

- Failure to arrive on the date, time and indicated place will result in the loss of the total cost paid.


- The cancellation of the trekking and climbing activities entails certain penalties; these penalties are explained in the terms and conditions specific to each activity. Failure to pay an instalment on time will be considered a cancellation.


- The itinerary is subject to change owing to weather conditions and other factors that could affect the safety of the participants. In the event that a change includes additional costs, these will be paid by the customer. The refundable amounts previously paid for cancelled reservations and transportation will be refunded.


- If an activity is cancelled by MadridTREK, a full refund will be made to the customer.


- Participants must follow the rules and instructions given by our guides. If a participant does not follow these guidelines or compromises the safety of the group, they will be excluded from the activity with no right to a refund.


- For day activities, the total cost must be paid at least one day before the activity is due to take place. Cancellations which are made at least 48 hours in advance will receive a full refund, excluding any third party costs which have no relation to MadridTREK.


- The costs of the trekking and climbing activities are to be paid in the form of a registration fee and instalments.


e-mail: info@madridtrek.com

Teléfono: +34 661 378 099


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